iSyncr - Mac Device Failed To Load


If you are seeing a device failed to load message when attempting to use iSyncr on a Mac, you've come to the right place.
Let's walk through the possible steps to fixing this issue

Before you connect to your computer
  1. Use the USB cable that came with the device
  2. Make sure the device is not locked and the screen is visible - confirm that the screen timeout setting is either disabled or has a large amount of time (5 min)
  3. Make sure the device is in MTP or File Transfer mode on Android 6.0 and later. Do this in the notification drop down on your Android device.
  4. Quit or uninstall Android File Transfer
  5. Try rebooting the device
  6. Try making a USB Debugging connection
  7. Make sure Samsung Kies is properly uninstalled
  8. Email [email protected] for further support