Dealing With Amazon
Submitted by JRT Studio on Mon, 11/30/2015 - 14:50
Update 12-10-15: We have again received reports from our customers that they've been unable to install Rocket Player Premium. If you are experiencing issues please contact us.
Update 12-7-15: We have received word from Amazon that Rocket Player Premium should now be working with the Amazon Appstore on Lollipop.
This is just a quick note that, yes, we are aware that Amazon isn't letting you download the Rocket Player Premium Unlocker to your Lollipop Amazon Kindle device. Why? Well, we still aren't sure. The unlocker app is probably the simplest app we've ever built. Nothing in Lollipop (Android 5.0) should affect it. When we look in our dev console, everything looks rosy. See?
The last email that we received from Amazon regarding this app said "RESULTS: YOUR APP WILL BE AVAILABLE ON ALL TARGETED DEVICES". We received this email on April 9th, 2015.
For now, we are stuck waiting on Amazon to tell us why they are not distributing the unlocker. We've gotten one response email that said "it don't work", with no more information. We've got 40+ test devices and are confident it does work. We would use the emulator image from Amazon to confirm further, but one does not exist for Lollipop.
We'll keep you updated when more information comes along, but this is a shame for our customers, Amazon and all the lost time that could have been spent making improvements and bug fixes instead of dealing with Amazon. If you are an affected customer, email [email protected] and we'll do our best to help you side load Rocket Player while we wait on Amazon to give us more information than "it doesn't work".
-Justin
Update 12-7-15:
This is just a quick note that, yes, we are aware that Amazon isn't letting you download the Rocket Player Premium Unlocker to your Lollipop Amazon Kindle device. Why? Well, we still aren't sure. The unlocker app is probably the simplest app we've ever built. Nothing in Lollipop (Android 5.0) should affect it. When we look in our dev console, everything looks rosy. See?
The last email that we received from Amazon regarding this app said "RESULTS: YOUR APP WILL BE AVAILABLE ON ALL TARGETED DEVICES". We received this email on April 9th, 2015.
For now, we are stuck waiting on Amazon to tell us why they are not distributing the unlocker. We've gotten one response email that said "it don't work", with no more information. We've got 40+ test devices and are confident it does work. We would use the emulator image from Amazon to confirm further, but one does not exist for Lollipop.
We'll keep you updated when more information comes along, but this is a shame for our customers, Amazon and all the lost time that could have been spent making improvements and bug fixes instead of dealing with Amazon. If you are an affected customer, email [email protected] and we'll do our best to help you side load Rocket Player while we wait on Amazon to give us more information than "it doesn't work".
-Justin